If you searched this question, something probably triggered it — a closure sign in a window, a steep discount sale, or a directory listing marked “permanently closed.” It feels alarming. But the answer is not a simple yes or no, and the reason why matters a lot depending on which location you actually visited.
This article breaks down what the evidence actually shows: why this question is harder to answer than it looks, which specific locations appear to have closed, which ones still look active, and what you should do right now if you have a pending order, repair, or warranty.
Andrews Jewelers Is Not One Single Company
This is the most important thing to understand before drawing any conclusions. The name “Andrews Jewelers” appears across at least five states — including Ohio, New York, Colorado, Illinois, and South Carolina. These are not all the same business.
Yelp’s brand page lists five Andrews Jewelers locations across the United States. The Better Business Bureau has separate profiles for Andrews Jewelers entities in Buffalo (NY), Chicago (IL), and Centennial (CO), each with distinct ownership details. These are independent storefronts, not one centrally managed chain.
Think of it like a local restaurant group. If one branch closes, that tells you nothing definitive about what the other locations are doing. One owner retiring or shutting down a single store does not mean the name is dying everywhere.
So when you see a headline or a Google result suggesting Andrews Jewelers is closing, the first question to ask is: which Andrews Jewelers?
The Locations That Show Clear Signs of Closure
Some locations do appear to have closed or to be winding down. Here is what the available evidence shows.
Sandusky, Ohio
The Sandusky Register reported that an Andrews Jewelers location in Sandusky, Ohio had closure signs posted in the store. Merchandise was being discounted by up to 80%. That combination — visible closure signage plus steep liquidation-level discounts — is not a seasonal promotion. That is what a store closing looks like.
Lancaster, Ohio
A MapQuest listing for an Andrews Jewelers in Lancaster, Ohio is marked “permanently closed.” That adds a second Ohio location to the closure picture.
Hilton Head Island, South Carolina
A Birdeye business listing for an Andrews Jewelers in Hilton Head Island, SC states the location “is closed now.” The listing still displays hours, but the status indicator points to closure.
A Related but Separate Business in Cincinnati
Local 12 in Cincinnati reported that Newstedt-Loring Andrews, a jewelry retailer in the Hyde Park neighborhood, also closed. It is worth noting clearly: this is a different business name. It is not the same entity as Andrews Jewelers, even though it shares part of the name. Do not treat that closure as additional evidence against the Andrews Jewelers brand specifically.
The pattern across the confirmed closures does suggest that multiple storefronts operating under the Andrews Jewelers name have shut down — particularly in Ohio. But that still does not tell you anything definitive about locations in other states.
Andrews Jewelers Locations That Still Appear Active
Not every Andrews Jewelers listing shows signs of closure. Several locations still have active business profiles with real details attached.
- Buffalo, New York: Andrews Jewelers Inc. has an active BBB profile with business categories, ownership information, and a listed website.
- Centennial, Colorado: Andrew’s Jewelers, Inc. has a BBB profile that includes business hours and product categories, suggesting the store is still operating.
- Chicago, Illinois: Andrews Jewelers, Inc. has a BBB profile that lists a named president and formal business details — not the profile of a clearly defunct company.
- Williamsville, New York: A Yelp listing for an Andrews Jewelers in Williamsville provides current location and hours information.
An active directory listing or BBB profile is not a guarantee that a business is open today. Directory data can lag behind real-world changes by weeks or even months. But the absence of any confirmed closure report for these locations is meaningful. As of the available evidence, there is no verified closure on record for the Buffalo, Centennial, Chicago, or Williamsville locations.
How to Tell If Your Specific Andrews Jewelers Location Is Closed
General information only gets you so far. If you have a repair waiting, a warranty claim to make, or an order you placed and have not received, you need to know about your specific store — not the brand overall.
Here is a practical approach:
- Call the store directly. Find the phone number for the specific location you used. A disconnected or out-of-service number is one of the clearest signals that a store has closed.
- Search the exact address on Google Maps. If the listing is marked “permanently closed,” that usually comes from confirmed owner updates or verified reports. It is more reliable than a general brand search.
- Check the BBB profile for that specific city. Search the BBB website using the city name and “Andrews Jewelers.” Look for any complaints about orders not being fulfilled, which can be an early warning sign that a business was winding down.
- Visit in person if you are nearby. A physical visit removes all ambiguity. Closure signage, empty display cases, or locked doors with a notice are definitive.
- Check recent reviews on Yelp or Google. If customers have posted in the last few weeks saying the store was closed when they arrived, that is a useful real-time signal.
Do not rely on one source alone. A single Yelp review saying “closed” could be a temporary situation. A combination of a disconnected phone, a “permanently closed” Google tag, and recent reviews all pointing the same direction gives you a much clearer answer.
What Customers With Pending Orders or Warranties Should Do Now
If you have something at stake — a ring being resized, a watch under warranty, a custom order you paid for — here is what to do.
Act quickly. If a store is in the middle of closing, the window to recover items or get refunds can close fast. Do not wait to see what happens.
Start by contacting the store by phone and in person. If the store is confirmed closed and you paid by credit card, contact your card issuer immediately to dispute the charge. Most credit card companies allow disputes for goods or services not received, and the window for filing is time-limited.
If you left physical items at the store — like jewelry for repair — and the store has closed, contact your state’s attorney general office or consumer protection agency. Some states have specific processes for recovering property from closed retailers.
It is also worth checking whether the business filed for bankruptcy. A bankruptcy filing creates a formal process for creditors (including customers with claims) to recover what they are owed. Search the U.S. Bankruptcy Court’s PACER system using the business name and state to see if any filing exists. Based on the available sources, there is no confirmed bankruptcy filing linked to Andrews Jewelers — but that is worth verifying independently given how fluid the situation appears to be.
For broader guidance on how to handle a supplier or retailer closure from a business perspective, Cozmo Business covers practical topics for business owners and consumers navigating exactly these kinds of situations.
The Bottom Line
Some Andrews Jewelers locations have clearly closed. The Sandusky, Ohio location showed unmistakable signs of shutting down. The Lancaster, Ohio listing is marked permanently closed. The Hilton Head, South Carolina location appears to be closed as well.
But other locations — in Buffalo, Chicago, Centennial, and Williamsville — still have active business profiles with no confirmed closure on record. The name “Andrews Jewelers” belongs to multiple independent businesses, not one central company. One store closing does not mean the others are following.
If you are trying to find out whether the specific Andrews Jewelers you care about is still open, skip the general search results and go straight to the source: call the store, check Google Maps for that address, and look at the most recent customer reviews. That combination will give you a far more accurate answer than any single article can.
The evidence does not support saying Andrews Jewelers as a whole is going out of business. What it does support is that at least a few individual locations have closed — and if yours is one of them, the steps above are your fastest path to figuring out what to do next.
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